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EFA Oman


We offer a formal process for students who want to contest an evaluation decision. Each student is evaluated based on the appropriate regulatory body's criteria when applicable. Qualified Assessors who have an accredited Assessor certification make these evaluation decisions.

Aspects for Appeal:

Our Appeals Policy allows students, under certain circumstances, to formally challenge a suggestion or evaluation decision regarding:

1. The decision of the regulatory body's External Quality Assurer on any assessment component that differs from the Assessor's or Internal Quality Assurer's decision (for instance, if an internal evaluation has been marked as accomplished by the Centre Assessor, but the External Quality Assurer does not agree with this verdict).

2. A request for a reasonable adjustment or special consideration submitted to the regulatory body for approval.

3. Our final judgment on a unit or qualification.

Basis for Appeal:

Here are some examples, but this list is not exhaustive:

a. Denial of a reasonable adjustment without explanation or a decision to limit a requested reasonable adjustment which appeared to be inappropriate or inadequate.

b. The student requested special consideration, but it seems to have been overlooked.

c. The Assessor acted inappropriately or irregularly.

Appeal Procedure:

Phase 1:
Upon receiving the evaluation decision, the student should discuss their plan to appeal that decision with the Assessor who informed them of that decision. If the student is unhappy with the result of this conversation, they should fill out the Learner Appeals Application form and send it to letslearn@engaugeacademy or by post to: Internal Quality Assurer, ENGAUGE FITNESS ACADEMY, Ghubra, Muscat Oman. The students need to submit this form within five days from the assessment date and attach any supporting documents (see additional notes below). Appeals received after this period will not be accepted.

Phase 2:
After we receive it, our Internal Quality Assurer (“IQA”) will review the appeal and respond to the student in writing within 20 business days after receiving the form. If the student is unhappy with the IQA's decision, they should file a complaint directly to the regulatory body.

Supplementary Information

1. Probing into appeals becomes exceedingly challenging in the absence of unbiased evidence. Consequently, any objections to referrals in applied instruction, based purely on the student's difference of opinion with the Evaluator, will be taken into account only if a video clip of the student's practical evaluation is provided.

2. The student possesses the privilege to record any segment of their practical evaluation using personal video recording apparatus, assuming it does not hinder the evaluation procedure, other students, or the Evaluator's execution of their duties.

3. The onus is on the student to coordinate a video operator.

4. Before the evaluation date, in order to facilitate a deferral decision, the student is obligated to inform us about any health issue that could potentially negatively impact their performance during the evaluation process.

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